Elite Rewards Program

Terms & Conditions

• General

  1. Altitude Hospitality Group reserves the right to alter or change operational conditions of the Elite Rewards Program or to terminate it at any point.
  2. In the event of the program being terminated, rewards will remain valid for 30 days.
  3. In the event you wish to op-out of the Elite Rewards Program, please email Altitude Hospitality Group at [email protected]
  4. Any abuse whatsoever of the Elite Rewards Program by any person constitutes a criminal offense and Altitude Hospitality Group reserves the right to cancel such person’s membership and withhold all Elite Rewards from his/her account.
  5. Being registered as a member of the Elite Rewards Program irrevocably signifies your agreement to the Terms and Conditions.
  6. Altitude Hospitality Group, its organizers, promoters, partners or agencies do not bear any responsibility or liability for any loss, damage, injury, accident, and death or asset damage howsoever arising from inclusion or participation in the Elite Rewards Program.
  7. The Elite Rewards Program remains the property of Altitude Hospitality Group.

• Your Personal Details

  1. You are required to register with a valid name, email address and cell phone number.
  2. By providing Altitude Hospitality Group with your personal information, you give Altitude Hospitality Group permission to send you information regarding its Elite Rewards Program.

• Elite Rewards Program

  1. Loyalty rewards are not transferable and can only be claimed on in-store purchases at our designated stores, and excludes all popups, kiosks, limited partnerships.
  2. Rewards can be claimed on all valid in-store purchases.
  3. Rewards can be claimed on every item purchased, i.e. $1 of purchase equals 1 earned reward.
  4. Rewards can only be claimed by one individual per purchase, limit $25 in rewards per table.
  5. Rewards cannot be redeemed for cash or be substituted.

• Earning Elite Rewards Points

  1. To earn rewards, customers must present their loyalty information at the point of sale in order for the transaction to be recorded.
  2. If the loyalty information is not present at the point of sale before payment the loyalty rewards will not be earned for the transaction.
  3. It is not possible to earn loyalty rewards retrospectively.
  4. In the event of a technical, system(s) or network failure as well as system upgrades, loyalty rewards allocations will not be processed and/or issued retrospectively.
  5. Your online loyalty reward profile will reflect all your reward balances.

• Using your Elite Rewards Program

  1. Upon having collected the necessary rewards, you will be able to redeem your rewards for specified complimentary item/items in-store.
  2. Altitude Hospitality Group reserves the right to change the reward options at its discretion. Altitude Hospitality Group will notify their Elite Rewards Program customers in advance if such a change should occur.
  3. Elite Rewards points cannot be redeemed for cash.
  4. All Elite Rewards Program points will be valid for 12 months.
  5. Altitude Hospitality Group reserves the right to close any loyalty account that has been inactive for a period of 12 consecutive months.